ACOBA | AQF
ACOBA — Australian College of Business and Accounting

Support & Resources

Third-Party Communication Policy

Introduction

The Third-Party Communication Policy was formulated in cognisance of the 2025 Standards for RTOs, specifically Compliance Requirements Division 3, Section 20, and the Privacy Act 1988, with the commitment of the College to maintaining the privacy and confidentiality of learners' information.

Scope

This policy applies to all learners, staff, and any third parties seeking to engage in discussions related to the training and assessments of learners at the College.

Overview

The College's primary purpose is the provision of quality vocational education and training programs to learners.

To specify the conditions under which the College will apply its Third-Party Communication Policy to manage all communications pertaining to a learner's training and assessments.

The College will apply this policy consistently and fairly across all programs and any learner enrolled into a program at the College.

Policy

For all training and assessment related communication with the learner, the College will:

  1. Direct Communication with Learners
    • The College will only discuss training and assessments with the enrolled learner.
    • All queries and concerns regarding the learner's progress, assessments, or any other training-related matters must be directed to the College by the learner themselves.
  2. Third-Party Authorisation
    • Consent for third-party communication must be explicitly granted by the learner in writing.
    • Authorisation forms must be completed and signed by the learner, specifying the extent of information that can be shared with the third party.
    • Authorisation is granted at the sole discretion of the College and may be subject to limitations.
  3. Limitations on Third-Party Communication
    • Even with authorisation, the College reserves the right to withhold information that is deemed confidential or sensitive.
    • Third-party communication will not include in-depth discussions about assessment outcomes, training progress, or any confidential information without the learner's explicit consent.
  4. Review and Revocation of Consent
    • The College retains the right to review and revoke consent for third-party communication if it is deemed to be in conflict with the College's policies or the learner's interests.
    • Learners can also revoke their consent for third-party communication at any time, in writing.

Procedures

  1. Request for Third-Party Communication
    • Learners wishing to authorise third-party communication must submit a completed Third-Party Authorisation Form to the College.
      • Third-Party Authorisation Form — Australian College of Business and Administration (ACOBA)
    • The College will review the request within five business days.
  2. Revocation of Consent
    • To revoke previously granted third-party consent, learners must submit a written revocation request to the College.
    • The revocation will be processed within three (3) business days of receiving the request.

Enforcement

Failure to comply with this policy will result in the refusal of communication to any unauthorised third parties. Any repeated violations may result in a review of the third-party communication arrangements.

Contact

For all enquiries regarding this policy, or to submit a Third-Party Communication Authorisation Form, please contact the College via the contact page.